Paratransit and Accessibility
The Regional Transportation Commission of Southern Nevada’s (RTC) paratransit service is a shared-ride, door-to-door program available for those who are functionally unable to independently use the RTC’s fixed-route system either all of the time, temporarily or under certain circumstances. All paratransit customers are eligible and encouraged to use fixed- route services. Paratransit I.D. card holders can ride any fixed-route or express route free of charge.
The RTC is taking the following COVID-19 preventative actions, which will remain in place until further notice:
The RTC is now encouraging all fixed route transit and paratransit riders to wear a face covering. The voluntary public health measure could help prevent asymptomatic people from transmitting to others. If you do not have a cloth face covering, there are easy ways to make one using inexpensive, common household items. Read instructions or watch a video tutorial to learn how to make your own face covering.
Effective Friday, April 3, RTC Paratransit service will no longer be door-to-door, but will instead consist of curbside service. Please note that it is the customer’s responsibility to plan to get from their home to the curb and then from the Paratransit vehicle to their destination. Customers can request door-to-door service when they book rides, which will include assistance from the customer’s home to the vehicle and then from the vehicle to the destination.
Effective immediately, RTC Paratransit is making efforts to limit the amount of customers in each vehicle, which should make it easier for customers to practice social distancing.
- The RTC is now applying a hospital-grade disinfectant solution to each vehicle nightly that will kill 99% of germs and viruses.
If you feel ill or begin to exhibit any symptoms of COVID-19, please stay home. To learn more about preventative actions, Click here.
The reservation-based door-to-door service is available to customers who have been deemed eligible through an evaluation process based on one’s ability to use the fixed-route system, which may be determined through an in-person functional ability assessment process. Disability alone does not determine eligibility. The functional assessment includes a mock trip to and from the bus and evaluates skills such as balance, strength, coordination and range of motion.
RTC paratransit service operates 24 hours a day, 365 days per year. The system operates within the urbanized area of Clark County as required under the Americans with Disabilities Act (ADA). The service area is directly connected to the fixed route service area in which it extends ¾ of a mile beyond the current RTC fixed route service area. Areas that are not serviced by RTC fixed-route services may not have service through RTC Paratransit Service.
No Show Policy
A “no show” occurs when a customer does not board the vehicle within five minutes of the vehicle’s arrival or when a customer cancels a ride within the 30-minute ready window. Each no show is counted as one (1) penalty point. To cancel a scheduled trip, call RTC Paratransit Customer Care at (702) 228-4800 or (702) 676-1834 (TDD). To learn more about our No Show Policy, please see our Paratransit Rider Guide.